Pet Waste Removal Policy

Updated: 6/2026

Payment
Coastal Pooper Scooper, LLC accepts credit/debit card or ACH payment methods. Payment method must be saved to the client’s account in the client portal for service to begin. A 25% deposit is also required. Deposits are fully refundable if service is cancelled prior to the first visit.

Billing will occur on the first day of each month in advance of services provided during the month.

Payments declined for any reason and not corrected within 7 days of invoicing, will result in an immediate pause of your subscription until payment can be made. Service will then resume as normal on your regularly scheduled service day. Jobber will send follow-up notices to remind the client of any outstanding balances.

Unpaid invoices may be subject to collections if deemed necessary.

Scheduling
Coastal Pooper Scooper, LLC schedules all clean-ups in specific areas on specific days in order to best accommodate an efficient route and maximize the number of clients we can serve. Specific appointment times and dates will not be accommodated. Automated text messages including an “on the way” text will be sent before each service from 843-418-9558. This is required to reduce the risk of dangerous or temperamental dogs being in yards during service.

Animal Neglect
During the course of service, our staff may occasionally encounter animals that appear to be neglected or in distress. When this occurs, a representative from Coastal Pooper Scooper will make every effort to communicate the field technician’s concerns directly with the client in a respectful and constructive manner. If the situation remains unresolved and the animal’s welfare continues to be in question, we reserve the right to notify Animal Control to ensure appropriate care is provided. No notifications will be made to Animal Control unless it meets the criteria set forth in the Horry County or individual localities laws/ordnances.

Cancellations
If Coastal Pooper Scooper, LLC must cancel an appointment for any reason that is not the fault of the client then monetary credit for the missed service will be given. Appointments canceled by the client due to yards being serviced by landscapers, etc. will still be billed the full amount due to the amount of yard waste remaining the same. Exceptions may be made. For example, vacations in which the dog(s) are away from the property.

Termination of Service
You may discontinue service or change your service at any time. At least a 24-hour notice prior to an appointment should be given for Coastal Pooper Scooper, LLC to acknowledge and make the changes.

Locked Gates
If the technician arrives on the scheduled appointment day and does not have access to the yard due to a locked gate, the client will still be charged for the service to compensate for the technician’s time and fuel. The technician will make an attempt via phone call, text message, and/or door knock to gain access prior to leaving.

Weather
Coastal Pooper Scooper, LLC provides its service during a variety of weather conditions. Coastal Pooper Scooper, LLC may cancel a service due to inclement weather conditions such as heavy rains, thunderstorms, hurricanes, strong winds, etc. If Coastal Pooper Scooper, LLC must cancel a service due to the weather the service will be skipped and “double dooty” will occur on the following scheduled visit.

Yard conditions
The client will, to the best of their ability, keep their yard free of debris such as excessive leaves, pine straw, or excessively tall grass, weeds, holes, trash, and other excessive obstacles.
These obstacles can lead to injury for our field technicians as they may not be able to see where they are stepping. Field technicians may attempt to clean areas in these conditions but will not be obligated to, for their safety. If the entire yard is in poor condition, the field technician will make the determination whether to skip the service.
Coastal Pooper Scooper, LLC understands certain landscaped areas may include items such as pine straw, rock, and other various landscapes and will to the best of our ability service these areas.

Dogs
Coastal Pooper Scooper, LLC requires dogs to be indoors while servicing the yard. We are dog friendly and enjoy getting to visit our four-legged clients, however, due to past events and the potential for injury we will require dogs to be inside for service to occur. Technicians will ensure gates are secured both during and after service. If the dog(s) are in the yard, then it is the responsibility of the technician to adhere to our company policy and to attempt contact with someone in the home to have the dogs taken inside.

Parking
Coastal Pooper Scooper, LLC will park on the street in front of the client’s address, when possible, not in the client’s driveway, unless street parking is deemed unsafe, or the property is set far back from the road.

Waste disposal
The cost of waste disposal is included in the service price. Coastal Pooper Scooper, LLC. will haul away all pet waste that is collected during the service. We make every effort to ensure our clients do not see, smell, or dispose of the waste themselves.

Sanitation
Coastal Pooper Scooper, LLC will disinfect all tools used in servicing each yard. The sanitation will occur in between each yard and as needed. Kennel-grade disinfectant is used to ensure maximum sanitation is achieved for the safety of our clients and their pets.

Subscription Price Changes
At times your quoted price may be inaccurate if after our initial cleaning, we determine the size of the yard, or the amount of waste produced by your dog’s calls for a rate increase or reduction.
One-time clean pricing is determined by the client’s last cleaned time frame selection during the quote process. This price may also change if we determine the amount of waste collected during the initial cleaning was more than the time frame given.

Holidays
Coastal Pooper Scooper, LLC will be closed on New Year’s Day, Memorial Day, Fourth of July, Thanksgiving Day, Christmas Eve, and Christmas Day. If the client’s service day falls on one of these holidays the service will be skipped until the following scheduled service day.

Our technicians work hard year-round in all types of conditions. They deserve holidays as well.

Additionally, as a family-owned and operated business, there may be times throughout the year when the business closes for several days due to vacations or family events and emergencies. Every effort will be made to reduce the impact of any family needs and complete scheduled services as effectively as possible during those time frames.

Photos/Video
Coastal Pooper Scooper may at times take photos or video of ourselves in yards for use in social media. Great care will be taken to ensure no identifying markers (such as addresses) are present in the photos or videos as to respect client privacy. If you do not wish for us to take photos or videos for use in our social media, kindly let us know and we will ensure that your yard remains photo/video free.

Coastal Pooper Scooper, LLC and its employees agree to provide the service stated in this agreement in a reliable and trustworthy manner. In consideration of these services and as an express condition thereof, the client expressly waives any and all claims against Coastal Pooper Scooper, LLC or its employees, unless arising from gross negligence on the part of Coastal Pooper Scooper, LLC.

Coastal Pooper Scooper, LLC reserves the right to deny service or terminate service because of safety concerns, financial concerns, or inappropriate or uncomfortable situations.

This agreement, between Coastal Pooper Scooper, LLC., and the client, will begin on the date signed and will continue until either party chooses to terminate services. This agreement is not a contract; the client can change, cancel, or suspend services at any time with proper notice.